Refund policy

Refund and Return Policy

At 3XR Supply, we want every order to arrive in proper condition. Please review the policy below before requesting a return, replacement, or refund.

Returns

We accept returns only for products that are:

  • Unopened

  • Unused

  • In their original packaging

  • Returned in the same condition in which they were received

You must contact us immediately upon receiving your order if you wish to make a return.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

To request a return, email 3xrsupply@3xrsupply.com with:

  • Your name

  • Order number

  • Product being returned

  • Reason for the return

Return shipping costs are the customer’s responsibility unless the product arrived damaged or the wrong item was sent.

Refunds

Refunds are issued after the returned product arrives and is inspected.

Once the return is approved, the refund will be sent to the original payment method within 7 business days.

Original shipping charges are not refundable unless the return resulted from an error by 3XR Supply.

Your bank or credit-card provider may require additional time to process and display the refund.

Damaged or Incorrect Orders

Inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us immediately at 3xrsupply@3xrsupply.com.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and shipping package

Approved damaged or incorrect items will be replaced at no additional cost.

Opened Products

Due to the nature of dietary supplements, opened or used products cannot be returned or refunded unless the product arrived damaged or defective.

Return Address

Do not mail a return until you receive return instructions and an approved return address from 3XR Supply.

Contact

Questions about returns, replacements, or refunds can be sent to:

3xrsupply@3xrsupply.com